Shipping policy
Shipping Policy
Thank you for shopping with RO. Below you will find information about our shipping process and delivery times.
Processing Time
All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays.
You will receive a confirmation email once your order has been placed and another notification once your order has shipped.
Shipping Rates
We offer free shipping on all orders over $100 USD.
Shipping costs for orders under $100 are calculated at checkout based on your location and selected shipping method.
Delivery Times
Delivery times vary depending on your location and shipping carrier. Estimated delivery times will be displayed at checkout.
Please note that delivery timeframes are estimates and may be affected by external factors such as customs processing or carrier delays.
International Shipping
We ship worldwide. International orders may be subject to customs duties, taxes, or import fees. These charges are determined by your local customs authority and are the customer’s responsibility.
Order Tracking
Once your order has shipped, you will receive a tracking number via email allowing you to monitor your shipment in real time.
Shipping Delays
While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control. If your order is significantly delayed, please contact our support team.
Incorrect Shipping Information
Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us as soon as possible so we can assist you in resolving the issue.